Terms and Conditions

If you are dissatisfied with any of the goods we deliver we ask that you contact us within 24hrs of receiving them.

All lights are made to order.

Delivery

If your order is placed before a Friday the lights will be put to production the following week for dispatch. When the goods have been received, please check on arrival as we have to be notified within 24 hours for any breakages.

Returns

As all products are made to order, we charge a 30% return fee. Any items which have been personalised for example, different braided cable to the listed cannot be returned as they are bespoke pieces. Any returns are to be sent by carrier to LIGHTING MATTERS, UNIT 21 / 22, AVENUE ONE STATION LANE, WITNEY, OX28 4XZ. The lights must be returned in the condition that you received them. Please note that you will be responsible for the costs of returning the goods.

Cancellation

Orders maybe cancelled within 48 hours of the order being placed unless the goods have already been despatched. Please contact the office for confirmation of the status of your order. The amount will be refunded on the card the order was placed with.

Confidentiality

We collect information from you when you purchase goods to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not disclose this information to any third party.

Suitability

No products that we sell are suitable for children under the age of five years old. Parents are advised that our products may contain small parts.

Extent of Liability

All goods sold on this site are carefully checked and tested. Under no circumstances whatsoever shall the liability of any parties involved in the supply of products via this site exceed the invoice value of any goods supplied.

Use

Please make sure instructions are read carefully before use and the correct bulb is used.